iForce awarded three year fulfilment deal by Houseology

iForce, the fastest growing supply chain business in the UK, has secured a significant contract to provide a wide-range of fulfilment services to Houseology, the UK’ s premier online interior design store founded by Kate & Jim Mooney. From this autumn, iForce will deliver a full service proposition across the retailer’s logistical operation. 

Under the terms of the three-year deal, Houseology will utilise iForce Gateway, the multichannel order fulfilment and warehouse management solution powered by the proprietary software SMART, from the company’s multi-client warehouse in Saltley, near Birmingham. This will be supplemented by the deployment of iForce Pathfinder, the innovative carrier management solution that is underpinned by the Route Genie software. This will enable Houseology to streamline how it picks the most suitable delivery partners for different orders, as well as handling communications sent to consumers receiving goods, ensuring Houseology’ s customers receive the best possible delivery experience. 

In addition, Houseology has chosen iForce to efficiently manage all returns.iForce Revive will enable the retailer to maximise the recovery value of all returned items through remedial action, as well as selling selected products through its dedicated auction site iForce Marketzone. Annually, iForce processes over £200m of returned products through iForce Revive, with customers typically receiving £15 of stock value for every £1 spent with the company. 

Jim Mooney, Commercial Director at Houseology, said: “We have aspirations to increase the quality of our fulfilment operation in order to support further business growth in a cost efficient manner. We were looking for a new partner that could not only delivery an exceptional service, but also streamline operations across the board. iForce’s capability to adapt its world-class solutions to fit the exact requirements of our business was a key reason behind our decision and we look forward to a long and profitable relationship.” 

Brian Gaunt, CEO at iForce, said: “We continue to develop and nurture our long-standing relationships, as well as securing significant new client wins. This is due to our ongoing commitment to constantly invest in our industry-leading portfolio of innovative software, coupled with the dedication and expertise of our people. I am delighted to welcome Houseology to our prestigious client list of the UK’s leading retail brands and look forward to helping them grow their business through the application of our unique mix of software and operational capability.”

iForce awarded three year fulfilment deal by Houselogy