iForce secures four-year contract extension with Cath Kidston

iForce, the fastest growing supply chain business in the UK, has been awarded a four-year extension to its contract to provide a wide-range of multi-channel fulfilment and supply chain solutions to Cath Kidston. The agreement will see the lifestyle retailer continue to benefit from iForce’s leading software solutions and vast operational expertise and proficiency in online fulfilment, store replenishment, carriage management and returns processing.

iForce began their partnership with Cath Kidston at the retailer’s warehouse in St Neots in 2012 utilising the full suite of iForce services.  iForce Gateway, powered by the iForce proprietary software SMART, was deployed to process both online fulfilment as well as the replenishment of the retailer’s network of 80 UK and European stores. The software has been upgraded in the last 12 months to allow the warehouse to become Customs and Excise compliant thus allowing Cath Kidston to defer their duty payments on imported products until point of despatch to store or customer. iForce Revive, which is underpinned by iForce’s RESCU recovery software, was implemented to manage store and customer returns, routinely delivering a high proportion of returned items back into stock for full RRP resale, maximising the recovery value.

iForce Pathfinder, powered by the Route Genie software, has also been retained as part of the contract renewal to manage the retailers parcel carriers. The platform seamlessly integrates with each of the leading domestic and international carriers, allowing Cath Kidston to process, manage and track home deliveries more efficiently. Route Genie also incorporates the capability to send branded communications to consumers at chosen trigger points along the delivery process. 

Geert Peeters, Chief Operating Officer, Cath Kidston, said: “Since embarking on this partnership in 2012, iForce has continuously delivered exceptional levels of service, helping our business to maximise the efficiency of our fulfilment operation and to further develop and grow our online proposition. Therefore, it was the natural choice to renew the relationship until 2020.” 

Paul Mohan, Chief Operating Officer iForce, said: “The Cath Kidston brand is now a truly global presence. iForce is delighted to retain its partnership with such an iconic and forward looking UK brand and we believe that our continuing relationship is a testament to the achievement of our consistent goal to keep one step ahead, improving our service levels and our efficiency. We look forward to making a further contribution to the continuation of the Cath Kidston success story..”