iForce awarded fulfilment deal by Prezzybox.om

iForce has secured a new contract to provide a range of fulfilment services to Prezzybox.com, which offers a complete online gift solution to customers. 

Under the terms of the deal, Prezzybox.com will utilise iForce Gateway, the multichannel order fulfilment and warehouse management solution powered by the proprietary software SMART, from the company’s 300,000 square feet multi-client warehouse in Corby, Euro Hub. 

Additionally Prezzybox will be deploying iForce Pathfinder, the innovative carrier management solution that is provided through the iForce Route Genie software. This will enable Prezzybox.com to manage the allocation of parcels to the most appropriate carriers based upon weight, service requirement and cost as well as providing Prezzybox customer service team with a consolidated view of carrier performance thus enabling delivery exceptions to be managed pro-actively. 

Zak Edwards, founder and Managing Director of Prezzybox.com, said: “We have recently announced an ambitious five year growth plan, which meant we needed to appoint an e-fulfilment provider, with the expertise to support us, in a cost efficient manner. We have appointed a partner that can not only deliver an exceptional service, but also can also help us improve our customer experience. iForce’s capability to adapt its world-class solutions to fit the exact requirements of our business was a key reason behind our decision and we look forward to a long and positive relationship.” 

Brian Gaunt, CEO at iForce, said: “We are delighted to welcome Prezzybox to our prestigious list of retail clients and look forward to applying ourselves in our new partnership to improve their efficiency and customer experience, thereby helping them to achieve their ambitious growth plan.