Providing the technology and expertise brands need to succeed
For 20 years we’ve been working behind the scenes to help clients make the most of multi-channel retail
We are the UK’s fastest growing supply chain management business
Who we are
For over 20 years, iForce have been entrusted by some of the UK’s biggest brand names to help them maximise the potential of multi-channel retailing through our supply chain and retail logistics services.
We have continued to invest significantly in our software and operational capability as the demands of modern commerce have grown. Today we support some of the UK’s biggest brands in finding solutions to their increasingly complex supply chain management problems.
At iForce our core retail logistics focus is on; Fulfilment, Reverse Logistics, (including the disposal of product through branded sites and auction capability) and Carriage Management. We operate from ten locations across the UK, utilising our proprietary software and building bespoke/tailored operations to complement the functional and commercial needs of client partners.
Our role in modern commerce and retail logistics has remained the same since 1997 ‘to provide solutions to our clients’ business-critical supply chain management challenges, allowing them to focus on driving revenue growth and bottom line profit.’
A leading cross channel order fulfilment and warehouse management service, delivered through our SMART software
The UK’s most authoritative returns processing and margin recovery service, directed by our industry leading RESCU software
A dynamic and comprehensive carriage management service, powered by our Route Genie software
Our clients
We have a long and established track record of working collaboratively with some of the biggest brands in the UK. We've been supplying our clients with outstanding Retail Logistics and Supply Chain Management services for 20 years. Here are just some of our e-fulfilment and retail logistics clients.
We have managed e-fulfilment for John Lewis since 2001, and handle over 40% of the retailer's online orders every Christmas period.
"iForce has shown unmatched experience and great agility, together with a willingness to work collaboratively to drive forward our customer experience."
We have managed non-food product returns for Tesco since 2001, typically recovering £15 in stock value for every £1 invested in our Revive returns management service.
"iForce and Tesco have a strong working partnership that has developed over the last decade with a focus on strong supplier relationships and fast returns processing to create customer satisfaction and the best possible onward routes of sale."
We have managed returns for Screwfix since 2007, increasing the level of items recouped by 62% through our Revive service.
Following supply chain challenges in 2011, Fortnum and Mason replaced their warehouse software and transferred to our Gateway fulfilment service.
"We have been partnered with iForce for more than three years and the company’s flexibility has allowed us to become more efficient across our day-to-day operations."
Appointed in 2013 to develop and maintain their multi-channel presence.
"The opening of our expanded web fulfilment centre in partnership with iForce represents a significant development in Dunelm’s multi-channel business. Working alongside our same day reserve and collect ..."
Following a competitive tender, we were appointed in 2012 to become Cath Kidston’s fulfilment, returns and carriage management partner.
"Cath Kidston wanted a partner to grow with, and be enabled by, and iForce stepped up to the challenge. iForce reinvigorated the space and efficiencies in the warehouse and this reduced costs for us."
Waitrose chose our Gateway fulfilment service to support the launch of their online wine and spirits business, Waitrose Cellar in 2006.
We were appointed by Aldi in 2016 to support the launch and future growth of their ecommerce platform for 'non-food' products, utilising our Gateway service.
Appointed for five years from January 2018 to manage the ecommerce function for Medicanimal, a leading online pet retailer.
In 2015, leading infant and toddler feeding products brand Mayborn chose three of our products, Gateway, Revive and Pathfinder when centralising their fulfilment out of our Corby site to better serve its strategy for future growth in Europe and worldwide.
A client since 2008 for all of its online activity, fulfilling its orders through Amazon.com and more recently through its own Paperchase.co.uk.
Appointed for three years from May 2018 to manage the ecommerce function for leading online furniture and homeware retailer Made.com.
Appointed for four years from August 2018 to manage the ecommerce function for theworks.co.uk, a leading specialist value retailer.
Appointed to support Prezzybox's five year growth plan by utilising our Gateway and Pathfinder products.
Latest news
Find out about our latest news and views featuring some of our retail logistics and supply chain management clients.
-
19 May 2023Direct to Consumer (D2C) Sales: A Guide for Manufacturers and Brands
-
12 May 2023AI improving ecommerce fulfilment processes
-
02 May 2023Peak Resilience