Talk to usAccreditations and Quality Management
Operational and Management Procedures
iForce’s sustained commitment to safety, security, compliance, environmental responsibility and continuous improvement, is evidenced through some of our accreditations:
- ISO 27001: Information Security
- ISO 14001: Environmental Management
- Carbon Neutral: Certified by Carbon Footprint
- Working towards PAS2060 Standards
- ISO45001: Health & Safety Management Standard
- ROSPA Gold for Health & Safety
- International Safety Award (merit) from The British Safety Council
- Redditch Site: HMRC Customs Warehouse Approval
- iForce House Site: HMRC Excise Warehouse Approval
- iForce House Site: HMRC Customs Warehouse Approval
- BWA (Bonded Warehousekeepers Association) membership
- Ecovadis Sustainability Rating
British Safety Council (International Safety Award – Merit 2024) AW-00111182
Occupational Health & Safety Management System ISO 45001:2018 OHS 571492
Information Security Management System ISO/IEC 27001:2013 IS 725365
Environmental Management System ISO 14001:2015) EMS 769650
Investors In People Gold CEN-21-00752
Carbon Neutral
INV-8548
CO2E assessed
Organic BDA UK Certification Reg. No: 908
ROSPA Gold
Bonded Warehousekeepers Association Member
Assessed August 2024
Quality Management
Quality of Services
We ensure that we deliver a quality service to our customers by having an experienced team, utilising suitable technology, implementing quality controls, and being responsive to their needs, observations, and feedback. We invest in training, technology, and development, and we are proactive in our approach to continuous improvement. We also set clear, measurable goals and KPIs that demonstrate the quality of the services we provide.
KPI Reporting
KPIs are published weekly to the client, with RAG status flagged on the report. Any service underperformance or failure is discussed during the weekly VA meeting. Any “non-green” measures have the following commentary associated with them:
- Reason: The reason for the non-green measure.
- Mitigation: The steps that are being taken to mitigate the issue and bring the measure back to green.
- Client aware: Whether the client is aware of the issue and the mitigation plan.
Customer Complaints
Complaints and issues are flagged and dealt with as a priority. Any root cause that requires further action or longer-term review is added to the Client Development and Action Plan. The Client Action Plan logs and tracks all customer complaints, allowing for an investigation, the findings of the investigation, and the corrective and preventive actions required or taken.
Quality Supply Chain
We set clear quality standards and expectations for our suppliers, and we communicate and measure their performance against these standards. As part of our commitment to sustainability, health and safety, and environmental management, we regularly audit our suppliers to ensure that they are meeting not only our quality standards, but also our business requirements. We take a proactive approach with our suppliers, working with them to identify and address quality issues.