John Lewis renews Omnichannel contract with iForce

Leading retail logistics provider, iForce, has renewed its online fulfilment services contract with John Lewis for a further three years. iForce has been partnering John Lewis since the establishment of its renowned and award winning website proposition in 2001, and has been instrumental in supporting John Lewis’ dynamic growth in this area during this period. Since these early days of UK on-line retail, this important strategic partnership has provided iForce with a solid and dynamic foundation on which to build its market leading Omni-channel service proposition.

The award-winning logistics specialist, iForce, is a key partner in John Lewis’ renowned and respected customer proposition and handles up to half of John Lewis’s fulfillment needs from a 238,000 sq ft fulfillment centre in Redditch, Birmingham, which distributes orders to thousands of consumers a week. Over the years iForce has worked alongside John Lewis in pioneering the likes of Click and Collect from their high street stores; offering customers the widest possible delivery options including to nearly 200 Waitrose stores.

Through its extensive expertise and proprietary warehouse management system, SMaRT, iForce has helped its clients, such as John Lewis to achieve excellent standards of consumer service.

“We have worked in close partnership with iForce since the launch of our customer focused on-line proposition, over 10 years ago. Since then, a spirit of collaboration and shared expertise has resulted in the unrivalled growth of our award winning service that now forms a key element of the Partnership’s omni-channel strategy, delivering benefits to both our Customers and Partners.

During this long shared history, iForce have shown unmatched experience and great agility, together with a willingness to work collaboratively to drive forward our customer experience. This in turn has enabled us to develop our own in-house capability, increase our depth of assortment and provide our customer’s with proposition choices to meet their expectations. Deciding to extend this collaboration further was a very simple decision and I look forward to continuing to bring new innovations and levels of service to all our customers, based on a strong and proven track record of success”. Dino Rocos, Operations Director, John Lewis.

 “We are clearly delighted and proud to be continuing and growing our partnership with – John Lewis going forward. Working with John Lewis for the past twelve years has been a fascinating and rewarding partnership where we have grown together in a new omni channel world which is now an integral part of consumers’ everyday lives.” Mark Hewitt, iForce CEO.

February 2013

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