iForce wins three year contract with Made.com

iForce, an Eddie Stobart company, wins a three year contract to provide fulfilment services to Made.com

At iForce, we’re delighted to win a three year contract with Made.com, the e-commerce furniture specialist. 

Made.com’s mission is to make high quality, inexpensive furniture available to everyone. Their innovative approach is to work directly with designers and makers to bring stylish, affordable furniture directly to consumers.

We’ll be providing them with an online fulfilment and warehouse management service using our marketing-leading SMART software capability. This will be based at the 226,000 square feet iForce warehouse in Redditch. 

Made.com will also be deploying Route Genie software, the innovative carriage management solution that is provided through the iForce Pathfinder service. This will enable Made.com to manage the allocation of parcels to the most appropriate carriers based upon weight, service requirement and cost. It has the added benefit of providing the Made.com customer service team with a consolidated view of carrier performance, thus enabling delivery exceptions to be managed pro-actively. 

Simon Rigby, Operations Director at Made.com, said: “We have experienced outstanding growth in the last few years and as a board, we took the decision to partner with iForce, the leading e-fulfilment provider. We believe that iForce has the expertise to improve our customer experience as well as support our future business requirements in a cost-efficient manner. iForce’s capability to adapt its world-class solutions to fit the exact requirements of our business was a key reason behind our decision and we look forward to a long and positive relationship.” 

Brian Gaunt, CEO at iForce, said: “We are delighted to welcome Made.com to our prestigious list of retail clients. The company has grown rapidly and expects this growth rate to continue both here in the UK and in Europe. iForce will ensure that Made.com has all of the software and operational capability it needs to meet the demands of its growing customer base.”