iForce has created an industry leading specialist returns processing solution within the UK, in conjunction with its key clients such as Tesco, Screwfix, Sainsbury's and House of Fraser.

The focus of our offer has been to manage returned items from both Retail and Direct sales in the most cost effective way and to increase revenues for these products by identifying the best disposition routes.

Built around our leading proprietary management software - ReSCU (Returns Processing Stock Control Utility) we are able to deliver key benefits to any business at a time when returns processing is becoming compulsory due to the introduction of WEEE (Waste Electrical and Electronic Equipment). We can provide full compliance provided by the complete audit trail held within ReSCU. Full ‘licence plate’ accountability provides a track and trace capability, from return receipt (in-store or warehouse) to, onward sale, return to supplier or disposal.

Returns processing is also increasing due to fierce competition in the retail sector resulting in price deflation. This is driving efficiencies and making cost savings an essential. Using iForce for returns processing will improve cash flow and your return to supplier rate, hence cost savings for your business.

iForce can guarantee same-day processing within the returns centre delivering improved cash flow via the agreed credit/disposition route. An example of our capability; during the January/February 2011 peak period iForce processed some 250,000 items per week on behalf of our clients, whilst delivering 100% KPI (Key Performance Indicators) performance.

Analysis tools providing real-time information through the bar code scanning process and client ReSCU access in-store, enables our clients to pre-plan work schedules and agree disposition routes before the items are received at the returns centre.

Some other benefits of using iForce are as follows:

• • Provision of comprehensive real-time MIS (Management Information System) including the items, EAN    (European Article Number) codes or serial numbers, types and suppliers, and the reason for their return
• • iForce can offer testing, repair and repacking prior to goods being returned for resale
• • Onward sale of returned items via web sales or auction, direct to the consumer or by managed B2B  (Business to Business) ‘lot’ auctions through non-conflicting channels