iForce, the UK's leading specialist outsourced logistics operator, has appointed remarketing and refurbishment expert Mark Kiteley as Head of Refurbishment for the company's newly formed area of expertise.

In this role, Mark is responsible for iForce's new refurbishment and remarketing service. Having gone through iForce's extensive business induction programme Mark has established iForce's first refurbishment facility within iForce's Saltley Park Returns processing centre.

Mark brings an enormous amount of experience in service, refurbishment and remarketing to iForce. Over the course of his career, Mark has built a number of businesses, all in the repair, refurbishment and remarketing of product from both the IT and Consumer Electronics industries. In addition, Mark has held a number of senior management and board positions in companies in this field. In 2009, Mark began using his formidable expertise for a spell as a consultant before being convinced to join the iForce team in July 2010 and execute what Mark describes as "the dream job".

Commenting on his new role, Mark said: "iForce is renowned for its returns processing operations. Previously unrefurbished product would be sold on to jobbers. Now, with my team, I will be responsible for refurbishing products and selling them on. Initially I will be doing this in iForce's Saltley facility where iForce handles returns. This saves iForce clients a lot of money – companies can spend hundreds of thousands of pounds moving stock around in the returns process without adding any value to it. By providing this service in-house we can put a large part of that back onto a client's bottom line. That's my mission."

Quality and service runs through Mark's career. He was on the BSI committee involved in the transition of BS5750 into ISO 9000 in the early 1990s and was UK director of the Association for Services Management International (AFSMI) from 1988-1992. Mark has also been a non-executive director of Bedford College since 1994. Passing his certificate and diploma in Company Direction, Mark is in the process of becoming a Chartered Company Director. In between these significant achievements Mark has been able to indulge his passion for flying gliders and, more recently, hot air balloons.

Commenting of Kiteley's appointment, iForce's CEO, Mark Hewitt commented "I am pleased that Mark has agreed to come on board and head up this further expansion of the suite of services we offer to our clients. To have someone with such wide experience and good track record in this important area will be a massive benefit to us as a business and for our clients."

Editor's Notes:

iForce is one of the UK's leading e-fulfilment and returns logistics businesses, offering end-to-end solutions to their clients' business challenges. Founded in 1998, iForce has pioneered the development of traditional fulfilment skills, processes and technologies for the e-commerce world. iForce's other services include strategic planning & consultancy for e-retailers, e-analysis, stock management, customer service and logistics. iForce has approximately 500 staff and over 1.1 million square feet of warehouse space in six UK locations serving the UK and Continental Europe. Clients today include: John Lewis Direct, Sainsbury's, Boots.com, Fortnum & Mason and Habitat for e-fulfilment, Tesco, Screwfix and House of Fraser for Reverse Logistics and Greene King and Bentley for Direct Marketing.